Longleaf was built upon the idea that we’re all professionals – our employees, our customers, and our vendors. We are all accountable to each other, and we all pitch in to get the job done.
Friendliness & Civility
We try to maintain a tone of friendliness and helpfulness at the office. By treating everyone with respect, communicating openly, and expecting the same in return, even stressful situations can be turned into relationship-building opportunities.
Knowledge & Experience
We value the experiences that each of our consultants bring to their work, and we make sure the whole team gets the benefit of that knowledge. We work in a team environment, where the consultants are in constant communication and ideas are shared freely. There are no task or information “silos” here.
We’ve invested in enterprise-class workflow and documentation systems that ensure finger-tip access to user data, hardware and network configurations, and support histories. They are tied to our monitoring systems, so we often know when our clients’ systems have a problem before our clients do. No incident is considered “closed” until the problem and its resolution have been fully documented.
Internally, we discuss all aspects of the business – finances, customer relationships, benefits, etc. – so that we’re all on the same page and everyone knows where they stand. In this knowledge-based industry, our people are, quite literally, our most important resource.
Externally, we behave as a true partner; we know that whatever is best for the customer is also best for our business. We always give the straight facts and provide clear explanations, even when (and especially when) we make a mistake. In return, we appreciate our clients’ willingness to let us make it right.