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IT For Veterinary Practices

Supporting over seventy veterinary hospitals across the country means that we’ve seen it all. We service every major vet practice management application (IDEXX Cornerstone, IDEXX DVMax, Henry Schein Avimark, Impromed Infinity, and many more) and deal with credit card processing, internet issues, imaging problems, and broken label printers on a daily basis. We keep a full, 24/7/365 on-call support schedule to cover large/emergency vet hospitals that operate through the night and over the weekend.

Incident Management

You wouldn’t dream of prescribing a course of treatment for an animal without a full medical history and list of current medications. Nor would we try to manage your IT infrastructure without best-in-class incident and project management systems to make sure nothing slips through the cracks, and that recurring issues are fully understood and more easily resolved. You’ll have access to your full history of our engagement through an online portal, so that you can see what we’ve done, and why.

Large Hospitals & Veterinary Groups

Large hospitals (or those with multiple locations) are our specialty. They stand to gain the most from our enterprise management systems, solutions, and methodologies. We are experts at helping them realize economies of scale and synchronizing what may initially be disparate systems.

Organizations that own and manage vet hospitals place unique demands on IT. Hospital unification, technology standardization, new hospital onboarding, project management, and organization-wide deployments are just a few of the challenges we’ve overcome. For example, our process to on-board a new acquisition starts with a 99-step project plan, which is tailored by our dedicated project manager to suit conditions on the ground, and then communicated to the new owners and affected staff. Nothing gets missed, communication is streamlined, and confusion is minimized. We work with practice management software vendors, internet providers, and even the sensitive issue of outgoing IT staff. To make it all work together seamlessly, we can brand all support services with your company name, and as well as provide direct access into our monitoring and support portals. We can deliver this level of detail because we’ve had years of experience with this exact scenario, and that’s what makes us your best choice for managed IT services.

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